Policy

**Please ensure you have read this section; you will agree to it when you sign your client information form.**
Which you will receive when you book your first appointment.

• To book an appointment with me I require a CC on file 

• I require at least 24 hours’ notice for any cancellation/rescheduling. Call me at 704-796-9997 anytime and leave a message, text, or email nicole@restorativemassageskincare.com.

• Cancel/reschedule your appointment with at least 24 hours’ notice: no problem, no charge.

• Cancel/reschedule within 24 hours of your appointment for any reason: 50% of the full session rate. 

• Cancel/reschedule your appointment within 4  hours: Full charge. You can send someone in your place.

• No show, no notice: if you simply do not show up for any reason, with no notice, I will charge your card on file for the session.

• If a true emergency presents itself that conflicts with your appointment, I ask that you notify me immediately. You can email, text or call, and leave a voice message during normal business hours, but it is your responsibility to ensure you have received a reply from me to confirm cancellation BEFORE your missed appointment time. 

• Any Gift Cards purchased are to be used and will expire within one year of purchase.  You can use it for yourself or as a gift for someone, just have them let me know who purchased the GC.  Any Gift Card that has expired you may use half of the purchase amount towards any service. 

Your safety, comfort, and satisfaction are important. If you have any questions, please contact me.